Frequently Asked Questions (FAQs)Look below for answers to frequently asked questions. If you don't see your issue addressed here, drop us a line for personalized help. moto1store Accounts Ordering and Shopping Doing Business with moto1store Pricing and Stock Issues About Our Site
What's a moto1store Account (GSA)?
An GSA make online shopping safe and easy. An GSA is a profile of information about your account that is stored on our secure servers. It can only be accessed by entering your user name and password. An GSA makes it easy to place orders because it eliminates the need to re-key your shipping, billing, payment and account information each time you place an order. GSAs also enable you to check the status of any order you place with the moto1store (even phone orders), Click here to create an E-Account. How do I update my password, e-mail address and other E-Account information?
1. Log on to your E-account
2. Click 'edit' under Contact Information
3. Update the necessary fields
4. Click 'update' button I have ordered from moto1store over the phone in the past and know my Customer Number, do I have a password?
A Customer Number does not automatically give you an E-Account and password. If you have only ordered by phone and have never ordered online or set up an E-Account, you will need to set up an E-Account to check Order Status or use other E-Account utilities. Can you tell me my Customer Number?
You can receive your Customer Number by e-mail. Simply e-mail sales@avacadostudios.com and include your full name, address, and order/invoice number. When I attempt to log on to my E-Account, I am prompted back to the log on screen.
This is most likely caused by your browser not being set to receive cookies. You will not be able to log on without accepting a cookie. Check your browser's security settings and enable cookies. If this is not the case, e-mail sales@avacadostudios.com For more information about cookies, click here. When I try to check my Order Status, the link takes me to the log on page.
To protect your privacy, you need to be logged onto your E-Account to check your order status. I forgot my password and/or user name, how can I find it?
To update your password, click here. If you lost your user name, e-mail us at: sales@avacadostudios.com
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How do I cancel an order?
Click here to find out how to cancel your order. How do I update an order?
Updating your order is easy. Just click "View Cart" from the top menu of our site to see your current order. Just continue adding items to your cart. If we've already begun processing your order,you may need to create a new order. Just continue shopping and check out as usual. When you complete an order, we'll confirm that order with you via e-mail. This confirmation is sent immediately after your order is completed. Where do I submit a wire payment? Please include your company information and order number. 6621 Bay Circle
Suite 120
Norcross, GA 30071 Phone: 770-407-7500
Fax: 770-407-7499 E-Mail: sales@avacadostudios.com How can I learn about special offers from moto1store?
Easy. Just subscribe to our free moto1store E-mail Update. How do I subscribe/unsubscribeto your e-mail update?
Subscribe or unsubscribe from E-mail Update by clicking here. How do I redeem my moto1store Gift Card?
Call 770-407-749 to reach an moto1store account manage rwho will assist you with your order.
Tell the account manager that you wish to make your purchase using a moto1store Gift Card and give the account manager the amount of the Gift Card.
How do I check the status of my order?
Click here to check the status of your order. If you are not logged on, you will need to enter your order number and billing address or postal code. If you don't have all this information, contact sales@avacadostudios.com. Include your full name, address,and order/invoice number. I can't add items to my shopping cart.
Do you have your browser set to refuse cookies? If so, that is why your shopping cart is reporting that it is empty. Our site uses cookies to keep track of the items in your shopping cart. If cookies are turned off, then the shopping cart feature will notwork for you. If this is the case, to successfully purchase a product, set your browser to accept cookies and you will be ready to start shopping. I have my browser set to accept cookies and I still can't add items to my shopping cart.
If you have your browser set to accept cookies, but still cannot add items to your shopping cart, you probably are experiencing a cache problem. In other words, when you attempted to add items to your shopping cart your request did register. However, the screen that was displayed is from the cached memory in your computer. This problem can be solved by clicking the "Refresh" or "Reload" button on the top navigation bar of your browser. I can't remove items from my shopping cart.
You are probably experiencing a cache problem. When you attempted to remove the item from your shopping, cart your request was registered. However, the screen that appeared is from the cached memory in your computer. This problem can be solved by clicking the"Refresh" or "Reload" button on the top navigation bar of your browser. Back to TOP
How do I establish credit terms for my business?
moto1store offers Net 30 days terms to government agencies, schools and qualified businesses. Please contact your account manager for details. Sorry, we currently do not offer credit terms to individuals. Do you have a retail location?
No - presently we are online only.
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Can you tell me when a product comes in stock?
Please contact your account manager for more information. How much do you charge for shipping?
The shipping cost can vary depending on the distance and method of delivery you select. If you would like to figure out the cost of shipping charges, use our Shipping Calculator. Back to TOP
Is your site secure?
Yes. Your personal information is stored safely behind our firewall. No one at moto1store, except authorized programmers, can access your password. The areas of our site which require you to provide your personal information include online ordering, order status, catalog request and most contest forms. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full SSL support. Click here to view our Privacy Policy. How do I know that my transaction is secure?
We employ the latest 128-bit encryption technology in all areas of the site, which requires you to provide your personal or account information. These include online ordering, order status, catalog requests and most contest forms. This is done to protect you from unauthorized use of the information you are sending to our server.To make sure you have the latest security features on your browser, download and install the latest version of your favorite browser, Microsoft Internet Explorer, Firefox, Chrome, or Safari. How often are the special offers on your site updated?
Special offers and pricing are updated in real time. What is a cookie?
A cookie is a very tiny piece of text Web sites place on your computer's hard drive. You can choose whether or not to receive these files by configuring your browser. Ordering online requires you to accept cookies. On most browsers, the default settings enable you to accept cookies, so if you haven't changed your defaults, you most likely don't have to do anything to ensure that your browser accepts cookies. The text in a moto1store cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your e-mail address, street address, or phone number. Click here to view our Privacy Policy. Does your site use cookies?
Yes. Cookies are required to place orders online. What if I do not accept the cookie?
If you choose not to accept a cookie you will not be able to purchase any products online, check order status online, or use the Buyers' Alert feature. You can shop online, however, and call in your order without using cookies. How can I control which cookies I accept?
Your ability to control the cookies you accept depends on the type of browser you are using. If you are using Internet Explorer V4.0,choose View and then Internet Options on your top navigation bar.Once in Internet Options, click the Advanced tab and scroll down to the yellow exclamation icon under Security. There you will be given three different options to regulate cookies. Back to TOP | 
